Problem Solver: While keeping the company's best interest in mind, I have the ability to assist office staff, sales associates and advertisers with any problems, questions or concerns they may have. Analyzing each situation as an isolated incident allows to offer a solution that appeases the customer, employee and management.
Detail oriented: When working with multiple sales associates, advertisers and property representatives, attention to detail is vital. Each task is evaluated thoroughly to ensure the proper information is entered into our data base and conveyed to each party involved with the transaction. Any variation to standard practice are noted and investigated.
Great customer service skills: With over 15 years of customer service experience, I have the ability to acknowledge and address each issue and customer as an individual. Our Customers, clients employees and sales associates keep our doors open, so it is my goal to ensure they are all treated with respect they deserve. I pride myself in being able to devote my attention to the matter at hand and provide satisfactory outcome for all involved.
Multi Tasker: The customer Service Department is responsible for many tasks on a daily basis. The ability to multi-task is what enable me to excel in my positions. Often, there are payments to post, jobs to enter, emails to respond to and phones to answer simultaneously. My ability to tackle each task one at a time, or completing multiple tasks at once provides maximum efficiency for my department.
Industry Knowledge: With over 15 year of experience with Southeast Publication, I know the deepest workings of this business from an inner office prospective. Daily communication with sales associates and years of attending sales meetings have also given me the insight to how the sales associate work. I am familiar with the needs of the associates and how certain things affect the revenue stream of the company. Having dealt with thousand of properties, I also am aware of the formulas used to determine guides needed each year, and how and when to accommodate the need for more guides. I am very conscious of the cost to the company vs. the benefit of keeping a valuable property happy. From improving the morale of the office to assisting the newest to most seasoned sales associate, my number one goal is making sure Southeast Publications in the premier guest guide provider in our industry.